Shipping and Returns
Shipping charges are based upon final weight and destination.
We ship all orders via UPS. Unfortunately, we are unable to ship to Post Office boxes.
Orders shipped within the continental United States usually arrive within 4–7 business days.
International orders usually arrive within 10–14 business days.
Please note shipping charges do not include customs, duties, taxes or brokerage fees that may be applied to orders shipped outside of the United States. These fees are the responsibility of the recipient of the order.
We offer a refund or exchange on merchandise returned within 30 days, as long as it arrives back to us in its original condition. Media, earrings, and limited editions are non-returnable, unless the product is defective. Merchandise marked as a sale item is non-returnable. We offer refunds in the form of original payment; shipping fees are non-refundable.
Please note that items lost or damaged during return shipping are the responsibility of the sender; therefore, we recommend insurance if returning items by mail. To help us process your return in a timely manner, please include either a copy of the receipt that you received via e-mail or the packing slip from your order.
If any items from your order arrived damaged, or if there is a mistake with your order, we will be happy to assist you! Please contact us by phone at 212.857.9733 or email [email protected]
Due to the COVID-19 pandemic, ICP is temporarily closed to the public until further notice. During the COVID-19, returns will be accepted 30 days after reopening of ICP.
Send returns to:
International Center of Photography
Attn: ICP Shop
84 Ludlow Street
New York, NY 10002